Question 1

Do I have to cancel my existing delivery platforms?

Accepted Answer

No. Existing delivery platforms and contracts can continue. They can help new guests find you, while OrderBite adds your own direct ordering channel to reduce long-term dependency.

Question 2

What does OrderBite cost?

Accepted Answer

€0 setup, €0 monthly base fee and 8% on actual direct order revenue. The payment provider's fees come on top, separately.

Question 3

What happens if nobody orders?

Accepted Answer

Then no revenue-based OrderBite commission applies. There is no fixed monthly charge for the system.

Question 4

Delivery and pickup – both possible?

Accepted Answer

Yes, depending on the operating model. We agree delivery areas, minimum order value and time slots with you.

Question 5

Who maintains the menu?

Accepted Answer

We handle the setup. How ongoing management works – yourself or through us – we decide together.

Question 6

Who owns the customer relationships?

Accepted Answer

You do. Orders run through your page and you can lawfully reach your guests again. Platform data stays with the platform.

Question 7

Will my register be connected?

Accepted Answer

Only after a technical review of the interface. We don't promise in general that every POS system can be connected.

Question 8

How do I get direct orders?

Accepted Answer

Through actively steering customers: QR code on the table and on the packaging insert, Google business profile, social media and a note with platform orders. That is work that pays off – there are no miracles.

Question 9

Can I switch later?

Accepted Answer

We clarify that in the first call. We speak openly about what happens to your data and content if you change providers.

Question 10

Do I need a new POS or special hardware?

Accepted Answer

No proprietary hardware or new POS provider is required. Orders can be managed on a suitable internet-connected device. Direct POS integrations are assessed case by case. Your own tax and till obligations remain in place.

Question 11

Can franchise businesses use OrderBite?

Accepted Answer

We welcome enquiries from franchise partners and multi-site operators. Brand permissions, approvals and any location-wide features are assessed before we commit to delivery.

Common questions.

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